1) HOW DO I USE A PROMOTIONAL CODE?

Upon checkout you will have the option to add a promotional code, simply enter the code exactly as it has been printed and you will receive the discount stated*. *Terms and conditions will apply.

 

2) WHERE CAN I BUY AN OLIVIER LAUDUS PRODUCT I HAVE SEEN ONLINE OR IN A MAGAZINE?

Right here on the website is the best place. If you’re having trouble finding it, then just let us know by dropping us an email via the Contact Us page

 

3) HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?

Upon placing your order you will receive a confirmation of your order via email. This is NOT a confirmation of dispatch, please check the order details and contact us immediately if there are any mistakes.

 

4) MY ORDER DID NOT GO THROUGH ON THE OLIVIER LAUDUS WEBSITE BUT I THINK I HAVE BEEN CHARGED.

As soon as an order is placed, a charge is taken and you should also receive a confirmation email (please check spam folder too). If you are worried your order has not gone through but payment has been taken, please Contact Us and we can look into this for you.

 

5) YOU HAVE CONFIRMED MY OLIVIER LAUDUS ORDER BUT I HAVE NOW RECEIVED AN EMAIL SAYING ONE OF THE ITEMS IS OUT OF STOCK, WHY IS THIS?

Unfortunately, despite our website saying the item was available when you placed the order, when our Stockroom Team went to pick your order they found that there was no stock available. This does not happen often, but if it does we can either hold the order until it comes back into stock, exchange the item for something else of a similar value or of course offer you a full refund on the item. If there is a problem with your order we will notify you through a personal phone call and/or email.

 

6) CAN I USE MORE THAN ONE DISCOUNT OFFER ON MY ORDER?

No, our promotions/discounts cannot be used in conjunction with any other offer.

 

7) WHY DOESN'T MY OLIVIER LAUDUS PROMOTIONAL CODE WORK?

If your code is not working, double check you are entering the exact code given and that the code is still valid. Some of our promotional codes are only valid on certain collections so make sure to read the small print. If problems persist, please contact the Customer Service Team for further assistance. Please note that any promotional codes found on discount websites may not be valid.

 

8) WHAT DO I DO IF I'VE FORGOTTEN THE PASSWORD TO MY OLIVIER LAUDUS ACCOUNT?

If you’ve forgotten your passwords you’ll need to reset it. Simply click ‘Forgot your password?’ under the returning user login and this will then ask for you to enter your email address. A link will be sent to that email address in order to reset the password.

 

9) WHAT HAPPENS IF I’M NOT IN WHEN MY ORDER ARRIVES?

If you are waiting for a delivery in the UK and you are not in when our courier has tried to deliver, they will normally leave a note for you to go and collect the parcel from your local sorting office. If you fail to collect the parcel within 15 days they will send it back to us. You will then need to pay to have the parcel redelivered.

 

10) HOW DO I CANCEL MY ORDER?

Please Contact Us immediately via phone, if the order has not been processed we will try to cancel, however if the order has already been processed we are unable to cancel. Instead you will have to return the order back to us for a full refund.

 

11) HOW DO I RETURN AN ITEM?

Please read our Returns Policy

 

12) CAN I RETURN EARRINGS?

Earrings must be unused/unworn and must be returned in the transparent, sealed pouched they came in.

 

13) DOES MY ITEM COME WITH A BOX? CAN I GET A GIFT BOX?

Yes, all items are packaged in a branded Olivier Laudus presentation box. We hope you will enjoy the unboxing experience.

 

14) HOW DO I STOP MY JEWELLERY FROM TARNISH

Do not let your costume jewellery come into contact with perfume, hairspray, deodorant, body spray, creams and lotions. The wearing of costume jewellery whilst asleep, in the shower, bath, sauna or whilst participating in sport is not recommended. To keep you Sterling Silver/rhodium plated jewellery looking beautiful we recommend you use a high-quality cleaning cloth and avoid the use of silver dips. To bring back sparkle to stones, wash in warm soapy water, rinsing in clean water. Avoid contact with chemicals including chlorine and bleach. Store carefully in a cool dry place.